Shipping & Returns

Shipping & Returns for SunWave Saunas & Red Light Therapy

Premium delivery. Clear policies. Total confidence.

At SunWave, we make purchasing a sauna or red light therapy system simple and transparent. Below you’ll find everything you need to know about shipping timelines, delivery expectations, and returns.

Sauna Shipping Policy

Order Processing

  • Orders are processed within 2–5 business days.

  • You will receive confirmation and tracking information once your sauna ships.

  • Our team will contact you to coordinate delivery scheduling when required.

Shipping Method

  • Saunas ship via freight carrier.

  • Delivery is curbside unless otherwise specified.

  • A signature is required upon delivery.

Because our saunas are large, high-value wellness products, they are securely packaged and palletized to protect your investment during transit.

Estimated Delivery Time

  • Standard delivery: 7–21 business days depending on location and availability.

  • Custom or specialty orders may require additional lead time.

We will always communicate updated timelines if there are delays.

Red Light Therapy Product Shipping

Red light panels and smaller wellness accessories ship via standard ground carriers.

  • Processing time: 1–3 business days

  • Delivery time: 3–7 business days

  • Tracking provided upon shipment

Inspecting Your Delivery

When your sauna arrives:

  1. Inspect the packaging carefully before signing.

  2. Note any visible damage on the delivery receipt.

  3. Take photos of any damage immediately.

  4. Contact our support team within 24 hours if issues are found.

Prompt reporting ensures we can resolve any shipping concerns quickly and efficiently.

Returns – Saunas

Because saunas are large, high-value products, returns are handled carefully.

Eligibility

  • Return requests must be submitted within 7 days of delivery.

  • The sauna must be uninstalled, unused, and in original packaging.

  • Original purchaser only. Orders are non-transferable.

Return Conditions

  • Customer is responsible for return freight.

  • A restocking fee may apply.

  • Original shipping charges are non-refundable.

  • Custom or made-to-order units are non-returnable.

All returned products must be inspected and approved prior to refund issuance.

Returns – Red Light Therapy Products

  • Returns accepted within 30 days of delivery.

  • Product must be in original condition and packaging.

  • Customer is responsible for return shipping unless product is defective.

Refunds are issued after inspection and approval.

Warranty Information

SunWave saunas are backed by a comprehensive residential limited warranty:

  • 5 Years Parts / 2 Years Labor – Electrical

  • 5 Years Parts / 2 Years Labor – Workmanship

  • Lifetime Replacement Parts – Heating Components

Freight charges for warranty parts remain the responsibility of the customer.
Warranty applies to original retail purchaser only and is non-transferable.

Full warranty details available here:

Order Cancellations

  • Orders may be canceled prior to shipment for a full refund.

  • Orders canceled after shipment are subject to freight and restocking charges.

  • Custom orders cannot be canceled once production begins.

Need Assistance?

Our team is here to help.

If you have questions about shipping timelines, delivery logistics, installation preparation, or returns:

Contact SunWave Support
support@masterspapartsonline.com

Shop With Confidence

We design our shipping and return policies to protect both your investment and your experience.

When you choose SunWave, you’re choosing:

  • Premium materials

  • Long-term durability

  • Transparent policies

  • Dedicated support

Ready to elevate your wellness? Explore our saunas and red light therapy systems today.